Everyone was kind and compassionate. We were seen almost instantly and taken care of very quickly.

Happy Patient

FAQ’s for Emergis ER & Urgent Care

Q: What is the difference between an emergency room and an urgent care clinic?

A: An emergency room treats conditions in need of immediate attention such as chest pain, dizziness, high fever and complex fractures, whereas an urgent care treats non-life threatening conditions such as influenza, colds, allergies and strep throat.

Emergency Room

  • Open 7 a week
  • Radiologist available to read images and provide reports
  • On-site lab services to diagnose emergent conditions
  • Staffed with board-certified emergency physicians
  • A registered nurse is always on the premises

Urgent Care Clinic

  • Open 24 hours a day / seven days a week
  • No appointment needed
  • Seen by an emergency physician and a registered nurse
  • On-site lab and imaging services


Q: Does Emergis offer emergency care and urgent care in the same facility?

A: Yes! We want to make it easy for you to access quality care for both urgent and emergent needs. Upon entering our facility, a board-certified physician will provide a no cost screening to determine the treatment required and if it is classified as Emergency or Urgent Care. Our staff will inform you of your financial responsibility before treatment.


Q: What happens if a patient requires a hospital stay?

A: Emergis has transfer agreements with major hospitals for direct access should any patient’s condition require hospital admission.


Q: What types of conditions do the healthcare professionals at Emergis ER & Urgent Care treat?

A: Our medical team at Emergis ER & Urgent Care has the experience and expertise to properly diagnose and treat any acute or chronic illness or injury. Our website contains a more comprehensive list of our emergency care services and our urgent care services we offer at each of our facilities.


Q: What do I do should my condition require additional care or surgery?

A: We have relationships with some of the area’s top primary care physicians and surgical specialists whom we work closely with. When needed, we will provide you with an appropriate referral and arrange any follow-up to ensure your continuum of care is met.


Q: Does Emergis ER & Urgent Care provide services and treatments for infants and children?

A: Yes! Our medical team has extensive training in pediatric medicine so you can be confident that your child will receive the appropriate care needed to treat the illness or injury.


Q: What type of insurance does Emergis ER & Urgent care accept?

A: We accept all commercial insurances. We always recommend you contact your insurance provider to see if our facility is in your insurance plan. You can also call us at (214) 363-7447 to see if Emergis ER & Urgent Care is in-network with your insurance provider.


Q: What if Emergis ER & Urgent Care is NOT in my insurance network?

A: As a resident of Texas, in the case of an EMERGENCY, all insurance carriers are required to pay “in network” fees for your emergency medical treatment, regardless of whether our emergency department is “in-network” or “out-of-network”. In the case of URGENT CARE, you will be responsible for your out-of-network benefits and fees.


Q: What if I do not have insurance?

A: If you do not have insurance, we offer competitive cash prices. Our professional billing team will work with you one-on-one to arrange a payment plan that fits your needs and budget.

Emergis Addison

(214) 363-7447
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Emergis Fort Worth

(817) 289-7600
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Emergis Richardson

(469) 917-4000
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